Personal data policy

Privacy Policy at Trueevitamins AB

We only collect personal data when relevant to us, and we will only collect personal data if it is relevant to your activity with Trueevitamins AB.

In collecting, processing, and using your personal data, we always adhere to all relevant legal provisions.

We will only retain your personal data for as long as we are legally obliged to do so or as long as it is relevant to the purpose for which it was collected.

Information We Collect

If you wish to purchase and receive a product or service from us, we need to collect certain personal data to complete the transaction and to offer you our services. We may use cookies to keep track of the contents of your shopping cart while using our webshop.

We may collect information such as name, email address, postal address, delivery address (if different from postal address), phone number, and payment details.

Trueevitamins AB collects and processes your personal data when you engage in the following:

• Visit our website
• Complete a purchase of our products
• Create an account
• Send us questions, complaints, or feedback

Data Controller

The data controller for the collection, processing, and use of your personal data on trueevitamins.dk is Trueevitamins AB, Flygplansgatan 1, 212 39 MALMÖ, CVR No. 559451-2849.

Legal Basis and Purpose

We collect your basic contact information such as name and address to deliver the product or service you have purchased from us. We collect your email address to send you an order confirmation and delivery confirmation.

When you pay for your product or service, we collect your name, card information, and IP address. The information collected in connection with the payment transaction is used and stored only for payment processing and fulfillment of the agreement entered into. When processing payments, some of your data will be disclosed to NETS, including information necessary to process or support the payment, such as the total purchase amount and billing information.

If you do not wish to provide the personal data required to complete a purchase of a product, unfortunately, you will not be able to purchase products from us on our website.

Your information (except your email address, if consented to processing for receipt of offers) will be deleted 5 years after you have received your item or service.

Other Recipients of Personal Data

We do not sell your personal data to third parties, and we do not transfer your personal data to third countries.

Our website is hosted by Standard Web, and our payment system is through NETS, which acts as our data processor. All personal data you provide on our website will be stored in Standard Web's data centers.

We use external companies as suppliers to deliver our services as effectively as possible. These external suppliers are data processors and, in some cases, process personal data in connection with their delivery of services to us. Our data processors only process personal data according to our instructions and in accordance with legal requirements for data processors.

We have entered into data processing agreements with our data processors, which is our guarantee that they comply with applicable rules on protecting your personal data.

Your Rights

As the data subject, you have several rights that we must ensure are met at all times. You have the right to request:

• Access to and rectification of your personal data
• Deletion of personal data

Additionally, you have the right to object to the processing of your personal data, and you have the right to lodge a complaint with a data protection authority.

If you no longer wish for us to process your personal data or wish to restrict the processing of your personal data, you may also send us a request to our email address kontakt@trueevitamin.dk .